I am a PhD candidate in SEGAL at the University of Victoria. I hold a Bachelor of Computer Science (Business option) from the University of Waterloo, Ontario and a Master of Mathematics, also from the University of Waterloo, under the supervision of Dr. Daniel Berry. I spent 12+ years working in the software engineering industry in various countries prior to joining SEGAL in August, 2018.
My research is focused on solving practical industry specific software engineering problems, with an emphasis on requirements engineering. I also focus my efforts on helping train the computer scientists of tomorrow to succeed in the software engineering realm in the real-world.
Colin Werner, Gabriel Tapuc, Lloyd Montgomery, Diksha Sharma, Sanja Dodos, and Daniela Damian. How angry are your customers? Sentiment analysis of support tickets that escalate. In Proceedings of AffectRE’18, August 2018 to appear. (preprint)
Please see my Google Scholar profile for a complete and up-to-date list of my publications.
Please visit my LinkedIn profile for the most current information
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