SOFTWARE ENGINEERING GLOBAL INTERACTION LAB

I am a 3rd year Software Engineering student at the University of Victoria. I joined SEGAL Labs as an undergraduate research assistant in May 2017 as part of the UVic Co-op Program.

While partnered closely with IBM Canada, my contributions to our research includes investigating the use of customer support data to model/predict the behaviour of their customers during ongoing support issues. Using Data Mining and Machine Learning techniques on three different internal IBM data sources, we are developing a model to predict customer-initiated escalations. My main focus is set on developing techniques to enable and improve our Machine Learning process.

We are in the process of converting our work into a usable form within IBM’s ecosystem; enabling complete automation and application of our research to a live system.

Please visit my LinkedIn Profile for the most current information

Feel free to contact me using any of the following

Email – rsenekal@uvic.ca

LinkedIn – Rickus Senekal

Rickus Senekal

BSEng Student

 

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