Innovation in the open in large-scale and fast growing software companies

Project Details

  • Project Overview
    This project studies how software companies develop practices to innovate at scale by harnessing ideas and contributions from their external environment. In some cases this materializes as open communication and access to repositories to all employees within the organizations, irrespective of the team or project they are working on. In other cases organizations maintain an externally facing platform that is open to contributions from customers and other stakeholders.
  • SEGAL Members Involved
    Eirini Kalliamvakou, Lloyd Montgomery, Aminah Yussuf, Navpreet Kaur, Daniela Damian

Project Description

We are currently investigating these two cases, with the aim to assess the affordances of open environments regarding external contributions. We are conducting a case study with Atlassian, looking at the level and types of external contributions within the organization’s boundaries, across teams and products. We are also studying IBM’s Collaborative Lifecycle Management ecosystem to see cross-product contributions within IBM, as well as contributions from customers through the community. In our studies we are drawing on a variety of data sources ranging from code repositories, issue trackers and internal wikis, to observations of developers at work and interviews.


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